Welcome to OrijenDesign,if you have questions please contact our customer service.
Log in

Cart

Your cart is currently empty.

Continue shopping
You May Also Like
Total
$0.00 USD

Return Policy

In order to protect your shopping experience and legal rights, OrijenDesign has formulated this return and exchange policy. Please read it carefully:

 

1. Return and Exchange Period

  • Return: Within 30 days from the date you sign for the goods, if the goods meet the return conditions, you can apply for a free return;
  • Exchange: Within 30 days from the date you sign for the goods, if the goods have quality problems or are seriously inconsistent with the description, you can apply for a free exchange;
  • After 30 days, no unconditional return/exchange will be accepted, and only "quality problem after-sales" will be handled according to the product quality problem.

 

2. Return conditions and refund process

Return conditions

  • The product and its accessories (packaging, instructions, gifts, etc.) must be intact;
  • Keep the original packaging and do not affect secondary sales;
  • Smart lamps or electronic products must be restored to factory settings and not damaged by humans.

Refund process

  • Log in to "My Order" → Select the corresponding order → Click "Apply for Return/Refund";
  • Fill in the reason for return and upload photos of the actual product and packaging;
  • The dedicated customer service will review and confirm the return address with you within 2 working days;
  • Send the product back to the designated address and submit the logistics order number;
  • After receiving and inspecting it, we will return the refund within 7 working days (the specific arrival time depends on each payment channel).

 

3. Exchange conditions and exchange process

Exchange conditions

  • The product has quality problems or is seriously inconsistent with the product details page;
  • Keep the original packaging and accessories intact and do not affect secondary sales;
  • Special products such as customized/engraved products do not support unconditional exchange, only quality problems are applicable.

Exchange process

  • Log in to "My Order" → Select the corresponding order → Click "Apply for Return and Exchange";
  • Select "Exchange", fill in the reason for exchange and upload photos of product problems;
  • Customer service will review and confirm the exchange address and new delivery time within 2 working days;
  • You will send the original product back to the designated address and submit the logistics order number;
  • After we receive and verify that the problem is true, we will send the same or equal value product and notify you of the new logistics information by SMS/email.

 

4. Freight Responsibility

  • 30-day unconditional return: OrijenDesign shall bear the return freight.
  • Return or exchange due to quality issues: For returns or exchanges due to product quality issues, the return freight shall be borne by OrijenDesign.
  • Return for non-quality reasons (overdue return or return only): The return freight shall be borne by the user; if you choose to exchange, the return freight shall be borne by the user, and the new freight shall be borne by OrijenDesign.
  • Overseas orders: The international freight returned to the domestic warehouse shall be prepaid by the user. After inspection, OrijenDesign will refund the full amount according to the actual freight; the same applies to exchanges.

 

5. Special products and exceptions

Under the following circumstances, unconditional returns/exchanges are not supported for the time being, but if there are quality issues, you can still apply for processing according to the quality issue after-sales process:

  • Lights that have been unpacked or installed and affect secondary sales;
  • Customized models (engraving, color change, special size, etc.);

 

6. Notes

Please confirm the return address with customer service before shipping to avoid package loss due to wrong address;

  • If the package is lost or damaged during return, please contact us in time;
  • Your application for return/exchange means you accept all the terms of this policy.

 

7. Contact Us

If you have any questions or need assistance regarding this return and exchange policy, please contact us via the following methods:

  • Customer Service Email: customer@orijendesign.com

 

Thank you for your support and understanding of OrijenDesign, we will serve you wholeheartedly!